Hospitality and guest support professional with 10+ years of international experience in luxury 5-star hotels and premium property environments in Macau. Professionally trained and experienced in delivering **Forbes Travel Guide–aligned service standards**, including anticipatory service, refined guest communication, service recovery, and attention to detail. Specializes in Airbnb guest messaging, reservation support, and concierge-style service for short-term rental properties. Highly organized, detail-oriented, and well-suited for remote property management roles.
