Customer Service and Operations Leader with over 16 years of experience in the BPO industry, specializing in customer support, sales, technical assistance, and people management. Proven track record of progressing from frontline roles to senior leadership positions, with strong expertise in coaching, performance management, escalations, and client relations.
Highly experienced in remote work environments, managing email-based support, CRM systems, refunds, replacements, warranty cases, and complex customer concerns. Known for delivering thoughtful, personalized service while driving efficiency and meeting business metrics.
A people-focused leader who values excellence, accountability, and continuous improvement, with the ability to build high-performing teams, collaborate with stakeholders, and represent brands with professionalism and care.
