Lalaine Ventura Lubrin is a Manila-based professional with extensive experience in remote technical support, customer service, and administrative coordination. She is currently transitioning into a Virtual Assistant role, leveraging a "tech-savvy" and highly organized skill set.
Professional Experience
Fuji Xerox Imaging Malaysia (2016–2025): Served as a Remote Technical Support Executive, providing hardware support to enterprise clients via phone, email, and remote access tools.
IBM Malaysia Business Services (2013–2016): Worked as an Airline Reservation Associate for Korean Air, managing bookings, payments, and complex customer inquiries.
Interactive Technology Solutions Inc. (2011–2012): Acted as a Customer Service Representative focusing on escalations management and billing issues.
Core Skills & Expertise
Administrative: Email and chat support, data entry, file management, and calendar scheduling.
Technical: Proficiency in CRM and ticket management, Microsoft Office, Google Workspace, and remote tools like TeamViewer and Bomgar.
Communication: Background in documentation, reporting, and professional customer engagement.
Education
Bachelor of Arts in Mass Communication (Major in Advertising): Lyceum of the Philippines (2000–2004).
Secondary & Primary Education: La Consolacion College, Caloocan City.
