Operations Support and Supervisor with experience in operations management, workflow coordination, team supervision, and process improvement. Skilled in daily operations oversight, performance management, task delegation, back-office administration, and document control. Proven ability to monitor KPIs, prepare productivity reports, manage client escalations, and ensure SLA compliance. Strong background in cross-functional collaboration, staff training, quality assurance, and remote team coordination. Committed to operational efficiency, continuous improvement, and delivering high-quality service outcomes.
