Airbnb Trainer | Customer Support Specialist | Short-Term Rental Operations & Coaching Experience
Experienced Airbnb Trainer and Customer Support with a strong background in short-term rental operations, guest communication, and team performance coaching. I specialize in ensuring smooth day-to-day operations while delivering consistent, high-quality guests experiences.
Hands on experience handling guest on-trip related issue, resolving escalations efficiently and supporting property operations in fast-paced environments. Back then, I also conduct one-on-one coaching sessions for my previous Ambassadors to help them improve performance, meet KPIs and maintain service excellence.
My focus is not only on solving issues but also on preventing them through structured communication, clear processes, and continuous improvement. I bring a proactive, detail-oriented, and reliability-driven approach to every task.
Skills:
Airbnb / Short-Term Rental Operations Support
Customer Service & Guest Communication
Escalation Handling & Issue Resolution
Team Coaching & Performance Improvement
Reservation & Booking Management
Conflict Resolution
Administrative Support
CRM & Support Tools (Airbnb tools, inbox management, etc.)
Strong Written & Verbal Communication
Tools:
Airbnb Platform (Inbox, Reservations, Listings Management)
Google Workspace (Docs, Sheets, Gmail, Calendar)
Microsoft Office (Word, Excel, Outlook)
Slack (Team Communication)
Zoom (Meetings & Coaching Sessions)
Zendesk and Salesforce / Customer Support Ticketing Tools
Property Management Systems (HostAway)
Breezeway
CRM Tools (----------- and Asana)
