I am a Customer Service Specialist with over 8 years of experience in chat and voice support across eCommerce, telecommunications, and compliance-based services. I have handled high-volume customer inquiries, order processing, refunds, product questions, and account-related concerns while consistently meeting SLA and quality benchmarks.
I previously supported Samsung’s eCommerce operations, assisting customers with product inquiries, order status tracking, refunds, and troubleshooting. I achieved a 92% CSAT rating by providing clear communication, fast resolution, and a solution-focused approach.
I am experienced in:
• Live Chat & Email Support
• Order Processing & Refund Handling
• CRM Tools (Zendesk, Intercom)
• SLA & AHT Management
• Customer Retention & Escalation Handling
• Documentation & Case Updates
In addition to my customer support background, I am currently developing my skills in:
• Product Listing Optimization
• Product Research
• Store Management for eCommerce (Shopify)
My goal is to help eCommerce businesses deliver smooth customer experiences while keeping operations organized and efficient. I am detail-oriented, reliable, and comfortable working in remote environments.
If you are looking for a dedicated Ecommerce Virtual Assistant who understands both customer service and online store operations, I am ready to contribute to your team.
