Detail-oriented customer support and operations professional with over 10 years of experience spanning technical support, billing, accounting-related processes, and case management roles. Proven track record in accurately documenting, tracking, and resolving cases using CRM platforms such as Salesforce and Zendesk, while ensuring compliance with established procedures. Experienced in handling billing and payment inquiries, invoice review, account reconciliation support, and maintaining audit-ready financial and operational records, with strong cross-functional collaboration to ensure timely and accurate resolution.
Verified
