Senior IT Specialist with over 10 years of experience, including nearly 5 years in L2/SME roles at Stefanini Phil Inc., supporting the BCG account since 2018. Skilled in Microsoft 365 admin and app troubleshooting, Exchange, Active Directory, Windows Server, and Entra ID, with IAM expertise with Okta. Experienced in system troubleshooting, ServiceNow i----------- management, PowerShell automation, and vendor coordination.
