I am a dedicated E-commerce Customer Support Specialist and Customer Service Representative with experience in handling online store operations and providing excellent customer service. I previously managed my own online selling business on TikTok Shop and Shopee, where I handled customer inquiries, order processing, product listings, and after-sales support.
I also have experience working as a Customer Service Representative, assisting customers through chat, email, and phone to resolve concerns, track orders, process returns, and ensure customer satisfaction.
I am skilled in:• Customer chat and email support• Order tracking and order management• Handling refunds, returns, and complaints• Product listing and product information management• Maintaining positive customer relationships
I am detail-oriented, reliable, and committed to providing fast and professional support to help businesses improve customer satisfaction and grow their e-commerce operations.
