If your team is handling high ticket volume but struggling with consistency, compliance, or service accuracy, that is where I can help.
With 6 years in the BPO industry, I focus on improving service standards while keeping customer experience strong.
I support businesses through:
• Customer support via phone, chat, and email
• Healthcare benefits and claims assistance
• Quality audits and compliance monitoring
• KPI tracking and performance evaluation
• SOP documentation and process support
• Administrative and operations support
I started as a Customer Service Representative and was promoted to Quality Control within 6 months due to strong performance and attention to detail.
Tools I use regularly:
- Microsoft Office, Google Workspace, Slack, Microsoft Teams, Zoom, Notion, Trello, Asana, Canva, ChatGPT,
I am currently open to remote opportunities in customer support, healthcare support, and quality assurance roles.
If you are looking for someone who understands both frontline service and quality standards, feel free to connect or message me.
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CONTACT INFORMATION<8efe80624d780eba0c6493ec45140364>;Email: -----------
Phone: -----------
Location: Philippines
Availability: Full----------- Time
------ You may check my resume here: -----------
