I'm a Strategic Operations & Customer Experience Professional with 10+ years of high-impact experience delivering elite-level support and operational excellence across E-commerce, Healthcare, and Global Tech sectors. Expert in navigating high-stakes environments, from managing HIPAA-compliant medical benefits for Optum (UnitedHealth Group) to scaling customer lifecycles for high-growth brands like BarkBox and Alibaba. A technical power user of Gladly, Shopify, and Salesforce, proven to bridge the gap between complex digital tools and seamless customer experiences. Recognized for exceptional reliability, technical troubleshooting, and a commitment to maintaining 90%+ resolution rates in 100% remote roles.
