Results-driven Executive Customer Relations Specialist and Project Management Professional with over 9 years of progressive customer service experience and 5 years specializing in executive relations, process improvement, and project management. Proven track record of leading cross-functional initiatives that enhance customer experience and drive operational efficiency. Lean Six Sigma Yellow Belt certified with hands-on expertise in applying structured, data-driven methodologies to deliver measurable business outcomes. Adept at managing multi-project portfolios, enabling team performance, and navigating complex escalations with professionalism and precision.
