Highly motivated and results-oriented Virtual Assistant with over 10 years of experience providing exceptional customer service and administrative support to clients in various
industries. Proven ability to manage multiple tasks efficiently and effectively, while maintaining a high level of accuracy and attention to detail. Adept at using various software programs and tools to streamline processes and improve productivity.
Skills:
Customer Service: Providing prompt
and courteous customer service via phone, email, and chat. Resolving customer
issues and inquiries in a timely and professional manner.
Administrative Support (E-commerce): Shipment tracking, return management, inventory
updates, customer communication.
Administrative Support (Medical Receptionist): Patient intake, appointment scheduling, medical records management, patient communication
Data Entry: Accurately entering data into various systems and databases.
Order Processing: Processing orders, tracking shipments, and providing customers with updates.
Product Sourcing: Researching and sourcing products that meet specific criteria.
Technical Support: Providing remote technical support to clients for computer hardware and software issues.
Software Proficiency: Zendesk, MS Office, Google Suite,TeamViewer, Cisco WebEx Meetings RingCentral, Amazon Seller Central, Walmart Seller Central, Keepa, RevSeller and OAGenius
Certifications:
Registered Nurse
Additional Information:
Excellent communication and interpersonal skills.
Strong work ethic and ability to work independently.
Flexible and adaptable to changing priorities.
