Hi, I’m Laliane — a Customer Support & Quality Assurance Virtual Assistant with hands-on experience in financial account operations.
I worked with a financial account at Concentrix, where I was promoted to Quality Analyst and OPS Floor Support. I help teams maintain high compliance standards, improve customer satisfaction, and meet performance KPIs. My background in accounting and HR assistance also allows me to handle documentation, financial data, and internal coordination with accuracy and professionalism.
Here’s how I can support your business:
Customer email and chat support
Complaint handling & escalation management
CRM management (ticket monitoring & documentation)
Quality auditing & performance tracking
KPI reporting using Excel or Google Sheets
Process documentation & SOP creation
Data entry with high attention to detail
With a Bachelor’s degree in Education from Central Bicol State University of Agriculture and a background in accounting and financial services, I bring structure, communication skills, and accountability to remote teams.
If you’re looking for someone who understands both frontline customer service and quality control standards — I’d be happy to help.
Let’s build a support system your customers can trust.
