Customer SupportvSpecialist with 5+ years of experience in international customer service, including 3+ years in non-voice support. Proficient in Zendesk and Intercom, managing 40–60 daily tickets or chats while maintaining SLA compliance and quality standards. Experienced in refund processing, issue resolution, and structured escalation handling. Strong written communicator with a focus on efficiency, documentation accuracy, and customer retention. Seeking a long-term remote support role within a SaaS or e-commerce team.
