I have over six years of experience in customer service across retail and healthcare environments, including 10 months specializing in Medical Billing and Accounts Receivable within the healthcare industry. I supported customers and members in high-volume settings, handling inbound calls daily and assisting with billing inquiries, product concerns, account clarifications, and service-related issues while maintaining professionalism and efficiency.
In retail customer service, I managed escalated concerns and irate customers using calm, solution-focused de-escalation techniques. I consistently ensured accurate documentation and worked within performance standards while maintaining a positive customer experience.
In healthcare customer service, I assisted members with billing, coverage, and claims inquiries, helping them understand benefits, payment responsibilities, and claim statuses while following strict HIPAA compliance. As a back-office Accounts Receivable Specialist, I managed aging accounts, followed up on unpaid claims, submitted corrected claims, handled appeals, and resolved denials while ensuring compliance with payer guidelines.
