As a seasoned IT professional currently serving as a Client Services Engineer at BDA, I bring a proven
track record of delivering high-quality end-user support and enhancing user experience. I am enthusiastic
about the opportunity to contribute to your team’s success through my expertise in troubleshooting,
endpoint management, and ITIL-based processes.
In my role at BDA, I specialize in Client/End-User Management, Microsoft Intune (MEM), Citrix, and
Android Device Management. My approach is centered on delivering customized solutions that boost
user satisfaction and operational efficiency. My experience spans a broad spectrum of IT functions, with a
deep commitment to client support, security management, and optimizing processes to drive measurable
results.
With strong skills in collaborating effectively with cross-functional teams, I leverage innovative
approaches to enhance IT workflows and increase productivity. My adaptability and dedication to
continuous learning allow me to remain responsive to evolving technology and industry needs. I am
confident that my skills and experience will make a valuable contribution to your team’s goals.
