High-performing Customer Support Specialist with over 3 years of experience navigating complex, high-stakes environments. I specialize in the intersection of technical troubleshooting and financial compliance, specifically within payment verification, tax-related concerns, and fraud prevention.
With a background in Psychology and experience at the National Center for Mental Health, I bring a unique analytical lens to customer interactions. I excel at de-escalating high-pressure situations and managing privacy-sensitive cases with a high degree of emotional intelligence and ethical rigor.
Core Technical Competencies:
Financial Operations: Payments & Tax SME, Fraud-Sensitive Case Management, Stripe, & Account Reviews.
Technical Ecosystems: Proficient in Salesforce, JIRA, Retool, SparkPost, and CRM management.
Communication: Expert in Blended Support (Inbound/Outbound Calls, Live Chat, and Professional Email).
Compliance & Data: Platform Compliance, GDPR/Privacy standards, and detailed technical documentation.
Why Work With Me:
I am not just a support agent; I am a problem-solver who understands the human behavior behind the data. Whether it is resolving Tier 3 technical escalations or drafting precise reports, I ensure every task is handled with quality, empathy, and absolute accuracy.
