Customer Support Specialist | Virtual Assistant | Admin, Shopify & Email Campaign Support

Hi! I'm Jesebel, a Customer Support and Virtual Assistant with over 7 years of experience in customer service, administrative support, and team leadership.

I help businesses deliver exceptional customer experiences while keeping day-to-day operations organized and running efficiently. Whether it's handling customer inquiries, managing inboxes, coordinating calendars, updating Shopify stores, launching email campaigns, organizing CRM records, or providing administrative support, I take pride in delivering reliable, accurate, and high-quality work that allows business owners to focus on growing their business.

As I continue expanding my skills in Virtual Assistance and E-commerce support, I've gained hands-on experience with Shopify administration, email campaign management using NextAgency CRM, RingCentral phone support, AI tools, customer support platforms, CRM systems, and project management tools, allowing me to support businesses with both customer-facing and operational tasks.

What I Can Help You With

• Customer Support (Email, Chat & Help Desk)
• Inbox & Email Management
• Calendar & Schedule Management
• Data Entry & Internet Research
• Documentation & CRM Updates
• Shopify Store Support
• Email Campaign Management (NextAgency CRM)
• RingCentral Phone Support
• Order Tracking & Customer Issue Resolution
• Administrative & Virtual Assistance
• Team Coordination & Communication
• Basic Canva Design
• AI-Assisted Research & Administrative Tasks

Tools & Platforms

• Shopify
• NextAgency CRM
• RingCentral
• ChatGPT, Gemini & Canva AI
• Zendesk, HubSpot CRM, Freshdesk & LiveChat
• Google Workspace & Microsoft 365
• Trello, Asana, ClickUp & Notion
• Slack, Zoom, Skype & -----------
• Calendly

Why Work With Me?

• 7+ years of customer service, administrative support, and team leadership experience
• Hands-on experience with Shopify, NextAgency CRM email campaigns, and RingCentral
• Strong written and verbal English communication
• Detail-oriented, organized, and dependable
• Fast learner who adapts quickly to new tools and systems
• Committed to providing exceptional customer support and helping businesses operate efficiently

Beyond my skills and experience, I value integrity, honesty, and professionalism. My faith inspires me to approach every task with dedication, excellence, and a genuine desire to serve others. I believe that trust, respect, and consistent communication are the foundation of successful working relationships, and I strive to bring those values to every customer interaction while supporting both customers and business operations.

I'm currently looking for full-time or part-time remote opportunities where I can contribute, continue learning, and grow with a great team.

If you're looking for a reliable Customer Support Specialist and Virtual Assistant who genuinely cares about helping your business succeed, I'd be happy to support you.

Let's work together! Send me a message.