SOCIAL MEDIA MANAGER | CUSTOMER SERVICE SPECIALIST
Hola! I am always eager to take on new challenges and learn new skills. As a dedicated individual who possesses a natural ability to brainstorm and collaborate with clients, I strive to deliver exceptional results that meet or exceed their expectations.
With a strong work ethic, I am always transparent in my approach to any task and have an innate ability to pay close attention to detail. My passion for learning is coupled with a fast learning curve that enables me to quickly adapt to new environments and technologies, making me an asset to any team.
I am always open to new job opportunities and believe that communication is key to fostering strong and productive relationships. Taking initiative and going the extra mile to contribute to the growth of the company is something that I am always willing to do.
Lastly, I am a proactive individual who loves to work ahead of schedule to ensure that tasks are completed efficiently and effectively. With my commitment to excellence and dedication to success, I am confident in my ability to make a valuable contribution to any project or team.
I’m pretty laid back but expect some curious questions. It’s the secret sauce to creating your next-level social media content and videos.
On the customer service side — I don't just answer tickets. I take full ownership of the inbox so the person running the business never has to worry about it again. My most recent client, a New Zealand eCommerce business owner, came to me with 1,280 unresolved customer emails, frustrated buyers, and threatening messages landing directly in her personal inbox. Within 72 hours I had it down to 201. Within the week it was completely under control. She told me: "I've been able to work on business in the background because you have control of this."
That's the standard I hold myself to — fast responses, warm tone, calm under pressure, and zero loose ends. Whether it's Shopify order issues, returns, refunds, or angry customers who just need to feel heard, I handle it the way I'd want someone to handle it if I were the customer.
Talk soon,
— Ella
