I have a total of 7 years with combined Customer Service and Tech Support like a level 1 IT, Order processing, Onboarding/Credentialing, Staffing, Scheduling, Rostering, Filling a work shift, Workforce Action job experience, providing service with passion, integrity and motivation are my main bullet why I'm keeping this profession. It made me develop skills and improve my personality in everyday living that my children adapts when it comes to dealing with other people. I learned a lot of computer skills, tools navigation, and more than willing to face complex tools and processes. Providing customer service level 3 and technical support level 3 thru phone to residential consumers, online buyers and sellers, patients, patient's relatives, doctors, nurses is my specialty because I always make sure that the resolution I provided are from our knowledge based tool, if additional assistance is needed from other department, I endorsed or coordinate properly. On a daily basis at work, part of my job is to check news and updates on our company website, knowledge based tools and my work email to make sure that I've made myself aware if there's any changes or reminders that I can also share with the team.
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