I’m a Virtual Assistant with experience in customer service, administrative support, operations coordination, and team support in fast-paced environments. I help businesses maintain smooth day-to-day operations by handling customer inquiries, administrative tasks, scheduling, and front-line support efficiently.
My background includes customer-facing roles in Australia where I interacted with 100–200 customers daily while simultaneously managing emails, phone calls, transactions, and operational responsibilities. As an Assistant Manager and Officer-in-Charge, I handled difficult customer concerns, complaints, refunds, and escalations while maintaining professionalism and customer satisfaction. I also managed staff scheduling, inventory coordination, and stock ordering to support smooth daily operations.
I’m proficient in Microsoft Excel, Word, PowerPoint, Google Workspace, Canva, Teams, Zoom, WhatsApp Business, CRM systems, email management, calendar management, data entry, and customer support operations. I also have experience working with sales targets, upselling products, and promoting new campaigns to help drive business growth.
I type at 55 WPM and have a reliable remote work setup with a MacBook and high-speed internet connection (150–200 Mbps). I am available for full-time remote work and flexible with different time zones and schedules depending on business needs.
I’m currently seeking a long-term opportunity where I can contribute consistently, grow with a company, and provide reliable support. I take pride in being adaptable, dependable, organized, and easy to work with while maintaining strong communication and professionalism at all times.
