I help clients save time, money and energy by building bespoke systems that mitigate bottlenecks in production.
3.5+ years of experience turning complex workflows into simple, tool-agnostic systems for production environments.
- ~5.3 hours of daily manual batch work reduced to approximately 5 minutes—95.3% reduction
- Average handle time cut to 27 seconds per ticket—79% reduction
- 36–48 customers per day throughput maintained post-automation
- 20 min retrieval cycles reduced to < 1 min—96% reduction
- +22 NPS points uplift via LLM diagnostic and retention flows
- 12 clinical lab domains covered under a single extraction architecture
Scope:
- Multi-agent compatible orchestration layers
- Production-grade prompt governance frameworks
- Deterministic extraction pipelines and ETL
- Browser and UI-level automation (zero-API-access environments)
- RAG architecture and retrieval-augmented knowledge systems
- HITL validation systems and fidelity gap taxonomy
- Operational retention engines
- AI-assisted decision governors
- Autonomous voice agent architectures
- Automation design for non-technical operators
- Systems designed for legacy enterprise environments
Published Artifacts:
MARY: Compliance Matrix for BPO LLMs (-----------/mary)
GABRIEL: Decision Matrix for Frontline BPO Agents (-----------/gabriel)
ANGEL: Offline Automation for Legacy BPOs (-----------/angel)
SANDRA: Ethical Data Extraction for Back-Office BPO Staff (-----------/sandra)
JACK: Clarity Aide for Students & Professionals (-----------/jack)
Certifications:
* Lean Six Sigma Yellow Belt (CLSSYB)
* Systems Thinking (Asian Institute of Management, 2025)
* Business Analytics Concepts & Frameworks (UP Open University, 2024)
* AI Essentials & Frameworks (UP Open University, 2026)
* McKinsey Forward Learning Program (Cohort, 2026)
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