Customer Service and Technical Support professional with experience in telecommunications, trading services, cable and satellite support, Formula 1 subscription services, and e-commerce customer support. Skilled in handling voice, chat, email, and social media support while managing customer inquiries, account concerns, technical troubleshooting, order management, and complaint resolution. Experienced in account verification, KYC processing, billing support, refunds, escalations, and subscription management. Proficient in using customer support platforms such as Zendesk, Gorgias, Shopify, and CRM tools while maintaining high standards of customer satisfaction and accurate documentation.
