Efficient and detail-oriented professional with solid experience in e-commerce operations and customer service across Amazon Seller Central, eBay, Walmart, Shopify, SellerCloud, and email-based support platforms. Proficient in managing product listings and inventory, handling customer service messages, and processing customer case actions including refunds, replacements, returns, and order cancellations. Skilled in reviewing photos, verifications, shipment status, and tracking information to accurately resolve customer issues while maintaining high service quality ratings. Adept at advising customers, addressing concerns with professionalism, and ensuring policy-compliant resolutions. A Licensed Civil Engineer with experience in project involvement, student management, data analysis, research, and literature review, bringing strong analytical and organizational skills to both customer service and technical environments.
