ICT Support Lead specializing in Microsoft 365 administration and service delivery excellence. Experienced in managing Exchange Online, SharePoint, Teams, OneDrive, and Entra ID environments while leading technical support operations that ensure system reliability, security, and user productivity.
Skilled in user lifecycle management, security policy implementation, troubleshooting complex issues, and optimizing IT support workflows. Focused on strengthening collaboration, improving response times, and aligning Microsoft 365 solutions with business objectives.
Automation & Workflow Strategist designing scalable, efficient systems powered by Zapier. Experienced in building multi-step automations, integrating CRMs and business applications, and eliminating manual processes through intelligent workflow design.
Specializes in translating business requirements into streamlined, data-driven automation architectures that increase productivity, reduce errors, and enable operational growth.
