Hi, I’m Jennifer Manalese, a versatile Marketing Operations Specialist and Social Media Manager with over 5 years of experience spanning customer support, client onboarding, quality assurance, and digital marketing.
My career began in customer service, operations and compliance, where I developed strong analytical skills, empathy, and exceptional attention to detail through client onboarding, KYC/AML verification, and regulatory documentation. Today, I bring that structured, process-driven mindset into marketing. Allowing me to execute campaigns with both creativity and precision.
I’ve supported global clients, handling everything from customer support and dispute management to content creation, scheduling, and brand marketing. My work is always rooted in empathy, efficiency, and clear communication, ensuring every interaction, whether internal or client-facing, is handled professionally and thoughtfully.
Customer Service & Operations Expertise:- Chat, email, and SMS support (HubSpot, Intercom, Front)- CRM management, data entry, and workflow coordination- Client onboarding and account verification (KYC/AML compliance)- Regulatory documentation and quality assurance- Dispute management and problem resolution- Strong written communication and analytical thinking
Social Media & Marketing Expertise:- Content creation and scheduling for Facebook, Instagram, LinkedIn, X, YouTube, and TikTok- Graphic design and short-form video editing (Canva & CapCut)- Google Business Profile and Meta Business Suite management- SEO optimization, caption writing, and campaign coordination- Strategic content planning aligned with brand positioning- CMS management using Umbraco
Tools I Use:Canva, CapCut, Sprout, Meta Business Suite, Google Workspace, Microsoft Office, HubSpot, Intercom, Front, Umbraco, Slack, ClickUp, Notion, Iterable
What sets me apart is my ability to bridge operations and marketing. I understand the backend systems, customer journey, and compliance requirements, while also creating engaging, on-brand content that drives visibility and growth.
I’m detail-oriented, adaptable, and proactive. Whether it’s managing inboxes, optimizing workflows, producing social media content, or coordinating campaigns, I deliver consistent, high-quality results that support both business growth and customer satisfaction.
If you’re looking for someone who combines operational excellence with creative marketing execution, I’d love to be part of your team
