With over 10 years of combined experience across customer service, public safety, surveillance monitoring, and administrative operations, I bring a strong foundation in analytical thinking, real-time decision-making, and client-focused communication. My professional background includes roles with Philippine National Police, Deep Sentinel, Carnival Cruise Line, Sitel Philippines Corporation, and TPG Telecom, where I developed expertise in workforce coordination, incident monitoring, documentation accuracy, and service excellence. I am skilled in handling high-pressure environments that require attention to detail, fast problem resolution, and clear communication across teams and clients. My strengths include KPI monitoring, ticket and records management, surveillance operations, and technical platform navigation (HubSpot, Slack, Google Workspace, and CCTV systems). I also demonstrate strong leadership and organizational abilities, supported by experience in personnel supervision, compliance processing, and operational reporting. These competencies allow me to consistently deliver efficient operations, maintain security and service standards, and build positive professional relationships.
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