Hi, I'm Rufelisa Marañon 46 years of age, I'm a widow and I've got four wonderful kids. My top two qualifications are my 11 years and four months experience in which five years of these are as a customersupport billing specialist, helpdesk-payroll, insurance collections/payments officer and my other five years as a customer retention specialist level. My shipping, retail experience along with my promotions and marketing background are also a plus.
I'm passionate at work, and integrity is very important to me because with it I am able to build trust not only for myself to my clients, but also to my team as a whole. It also accentuates my ability to take on more important and challenging assign
ments which have lead me to my career advancement.
I'm Proficient in payroll ticketing management tool like peoplesoft, work brain, MY ACI, Service Now, Zendesk, CRM tool like salesforce, Canva, Collections management tool like google sheets, powerpoint, excel, word, project management tool clickup, teams and very flexible and trainable in other tools needed for work management.
I manage detail work with less supervision, through time management and organization. I make sure, that I take care of the most urgent and critical/relevant ones first, then the least urgent and non-critical ones after. Being able to establish these, enables me to prioritize what is essential for its timely resolution. As result, I am able to consistently hit or exceed my companys target or goals.
What excites me about this opportunity is that I believe that I can bring in my professional and excellent customer support abilities, and possess the skills, that I can contribute to the success and growth of the company, that abides the companys vision focusing on excellence, customer service and building lasting customer relationship.
Verified
