You don’t need to handle customer support, refunds, and product uploads yourself. I take care of it so you can focus on growing your store.
No more checking tickets or fixing missed replies. Your inbox stays organized, customers get clear answers, and issues are resolved properly the first time.
I have 2.5 years of experience in high-volume support, handling 75+ emails and 30–45 calls per shift while maintaining 95%+ CSAT, 95%+ first contact resolution, and 100% QA scores. I was a Top Agent 7 times and trained new agents as an SME.
I handle customer support with a revenue protection mindset, focusing on resolving issues completely, de-escalating concerns, and reducing unnecessary refunds while maintaining customer satisfaction.
On the Shopify side, I manage product uploads with correct details, handle order tracking and fulfillment issues, and perform product research using competitor checks and Meta Ads insights. My Shopify workflows are trained through simulation stores and real-case scenarios.
My Shopify workflows are trained and applied through simulation stores and real-case scenarios, ensuring I can work confidently in live store environments.
I work independently, follow SOPs, and improve processes when needed. No ticket gets missed and no issue is left unresolved.
Tools include Shopify, Zendesk, Salesforce, Gorgias, Freshdesk, HubSpot, 17Track, Google Workspace, Microsoft 365, and Notion.
Available part-time, 2 hours per day. Open to US, AU, and UK time zones.
If you want someone who doesn’t just handle support but actively protects your revenue through better customer handling, send me a message and tell me your current setup.
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