Customer-focused IT Service Desk Analyst for over 7 years with strong experience supporting global users in fast-paced, service-driven environments. Proven ability to manage requests, prioritize tasks, and communicate clearly with business users through email, chat, and phone. Background in handling sensitive information, coordinating user access and onboarding, and resolving issues efficiently while meeting strict service-level expectations. Highly organized and detail-oriented, with experience using ticketing systems, collaboration tools, and cloud-based platforms to track requests and ensure timely follow-through. Recognized for delivering consistent, professional support and maintaining a positive business user experience across multiple stakeholders.
