I help businesses deliver reliable, structured, and performance-driven customer service operations.
As a Customer Service & Technical Support Specialist with over 6 years of experience, I bring expertise in Salesforce CRM management, KPI tracking, and workflow optimization across Financial, Retail, and Telco accounts. I currently lead a team of 10–13 support agents, ensuring performance accountability and operational efficiency.
Skilled in high-volume support environments, I handle technical troubleshooting, escalation management, billing and dispute resolution, and CRM data accuracy. I also bring strong experience in performance monitoring, quality assurance, and structured process improvement.
