Loan processor, credit analyst, credit card processor, underwriting, customer email support, crm specialist, non-voice support

Customer Service and Resolution Associate | Security Bank Corporation | Oct 2020 – Present
Resolve escalated customer complaints and disputes through email and CRM support.
Investigate billing issues, disputed transactions, reversals, and card-related concerns.
Provide repayment options and support collections activities.
Process account maintenance requests, payment postings, and card activations/cancellations.
Credit Card Junior Underwriter | Security Bank Corporation | Jan 2020 – Sep 2020
Reviewed credit card applications and verified completeness of submitted documents.
Performed risk assessments and approved applications within delegated authority limits.
Collaborated with verification and pre-evaluation teams to support accurate credit decisions.
Credit Investigator / Credit Analyst | Security Bank Corporation | Jul 2015 – Dec 2019
Conducted credit investigations for auto loans, home loans, personal loans, and credit cards.
Validated applicant information and supporting documentation.
Identified discrepancies and coordinated with internal stakeholders for resolution.
Maintained confidentiality while meeting productivity and quality targets.