Results-driven professional with experience in BPO customer service and logistics support, skilled in handling high-volume inbound and outbound communications while maintaining service level agreements (SLAs). Knowledgeable in shipment tracking, coordinating with carriers, managing order updates, processing documentation such as BOLs, and resolving delivery issues efficiently.
Demonstrates strong multitasking abilities, attention to detail, and the capacity to work in fast-paced environments while ensuring accuracy and customer satisfaction.
