Hi, I’m Rejiena — a dependable and detail-oriented Customer Support & Administrative Specialist with 9+ years of professional experience in client service, billing support, and insurance account management.
I started my career in 2016 handling telco accounts, moved into billing and customer service roles for international clients, and currently support Canadian members for health and dental insurance. I assist with coverage inquiries, claims explanation, eligibility verification, account concerns, and CRM documentation.
Over the years, I have developed strong skills in:
• Customer Support (Phone, Email & Chat)
• Health & Insurance Accounts
• Claims Processing & Benefits Explanation
• Billing & Account Resolution
• CRM & Ticketing Systems
• Data Entry & Documentation
• Administrative Support
• Technical & System Troubleshooting
I am experienced in handling high-volume workloads while maintaining professionalism, empathy, and accuracy. I am comfortable working remotely, managing tasks independently, and communicating clearly with international clients.
I value long-term client relationships and always aim to deliver reliable, high-quality support that helps businesses run smoothly.
I am available for part-time or long-term remote opportunities and can start immediately.
Let’s connect and discuss how I can support your business.
Thank you.
