Hello there! I'm Jessa Lou from the Philippines. I'm a dedicated Medical Virtual Assistant with 6+ years of experience supporting healthcare providers, clinics, and businesses stay organized, keep their patients well-supported, run their daily clinic operations, and workflow management. I've worked across healthcare administration, prior authorization, patient care coordination, scheduling coordination, and general business operations — so I bring a solid and well-rounded set of hands-on skills that can make a real difference in your practice or business.
Tasks I can help you with:
Administrative support
Inbox & email management
Document preparation
Appointment scheduling
Healthcare administrative support
Daily clinical operations support
Insurance eligibility
Insurance benefits verification
Prior authorization processing and follow-up
Insurance payment processing
Insurance discrepancy resolution
Reimbursement processing
Patient education on insurance coverage and eligibility
Patient care support via email and phone
Patient medication management
Prescription refill coordination
Patient check-up coordination
Case management support
Clinical and patient case documentation
Patient records management and EHR data entry
CRM data entry and database management
Inbound call handling and email management
Store operations support
Sales order processing
Order fulfillment & order tracking
Expense report
Inventory report preparation
Inventory management
Sales strategy development
Sales monitoring
Social media management
Social media engagement
Content calendar planning
Content creation & posting
Process documentation & creating SOPs
Surveillance footage analysis
Theft incident investigation
Theft report processing
Incident documentation
Theft tracking system management
Market report analysis
Assist in improving current systems and processes
HIPAA compliance with privacy regulations and patient data protection
Tools I'm proficient at:
Zoho, eClinicalworks, Ezcap, Ezcare, ehr, Denticon, Linphone, Canva, CapCut, Facebook, Instagram Slack, Nice InContact, Grasshopper, Aircall, Zoom, MS Teams, Viber, Whatsapp, Microsoft Office (Microsoft Excel, MicrosoftWord, Outlook, OneDrive), Google Workspace (Google Sheets, Google Doc, Google Forms, Gmail), Clockify, SharePoint, AI Tools ChatGPT, Google Gemini
My availability:
I am available to work full-time, part-time, or as little as 10–15 hours weekly depending on your business needs. I am also flexible to work during US time zones as well as Australia, UK, EU, and Canada time zones, so wherever your business or practice is based, I can work around your schedule.
Invite me for an interview.
You need an online assistant with proven experience supporting healthcare operations, keeping your patients well-cared for, and ensuring your daily operations run without a hitch. That's me. Message me today and let's chat soon
Customer Support, Cold Calling, Office and Administration, Social Media Content Creation, English, Patient Care, Client Relationship Management, Executive Assistance, CRM, English Speaking, Organization, Medical Services, Customer Service
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