I am a Business Analyst for US, Canadian and Australian account. We conduct business research and analysis. Trade and business investigation. Update company information with merger and acquisition transaction. Review company fundamentals, update business information and encode latest financial statements for publicly listed companies. Assist customer inquiries re-product and services. Resolving product and services issues, troubleshoot problems and providing ongoing technical assistance to customers. Provide information re promo/special offer and upsell related product and services. Handling customer complaints. My skills are oral and written communication, Problem solving, time management, excellent customer service skills, merger and acquisition, flexible position. With a strong background as a Business Analyst handling U.S., Canadian, and Australian accounts, I bring extensive experience in business research, data quality management, and customer service skills that align closely with the requirements of a quality focused back-office role.
I conduct in-depth business research and analysis, perform trade and business investigations, and ensure the accuracy of company information, particularly during merger and acquisition activities. I review company fundamentals and encode the latest financial statements for publicly listed companies, maintaining high attention to detail while ensuring data integrity and consistency core responsibilities that directly support the standards expected of a Back Office Specialist.
Beyond analytics, I have significant experience in customer interaction and support. I assist customers with product and service inquiries, resolve complaints, troubleshoot issues, and provide ongoing technical assistance. I also provide information on promotions and relevant service offerings while maintaining a professional and customer centric approach. These responsibilities strengthened my communication skills, improved my problem-solving abilities, and deepened my understanding of quality assurance in service delivery.
My key strengths include excellent oral and written communication, strong problem-solving skills, time management, accuracy, flexibility, and exceptional customer service. I am confident that my background in business analysis, quality checking, and process improvement will allow me to excel as part of a quality team.
I am enthusiastic about the opportunity to bring my analytical expertise and commitment to high-quality work.
