I am an experienced customer service professional with a background in escalations support and healthcare assistance. I have handled customer concerns through phone, chat, and email while ensuring efficient problem resolution and a high level of customer satisfaction. I also worked as a Sleep Coach supporting patients with sleep apnea, guiding them through CPAP/BiPAP therapy, assisting with medical supply resupplies, and answering treatment-related inquiries while maintaining strict compliance with HIPAA regulations. My experience has strengthened my communication, problem-solving, and patient-focused support skills in both customer service and healthcare environments.
