I graduated as Bachelor's degree in Tourism Management at STI College, complemented by over two years of experience as a Customer Service Representative at EXL Service Philippines. Supported an insurance account by addressing policy inquiries and claims processing. Proficient in -----------, Pride, and Citrix XenDesktop, with a focus on delivering effective and empathetic customer interactions.
Previously contributed to Conduent, specializing in healthcare and dental services accounts, where the team handled inquiries about coverage, claims, and benefits. Brings a commitment to fostering customer satisfaction and operational efficiency, with the ability to collaborate effectively in dynamic environments. Motivated to leverage diverse experiences and skills to enhance organizational success.
