A highly-rated customer-facing professional with 10 years of experience in demanding BPO environments across the retail, travel, and financial sectors. My background is rooted in exceptional service, proven by multiple "Excellent Customer Service" awards for both inbound and outbound communication.
Core Competencies:
Customer Relationship Management: Building trust and resolving concerns for a diverse client base.
Sales Support & Upselling: Identifying customer needs to introduce new products and drive revenue.
Problem-Solving: De-escalating irate customers and finding solutions under pressure.
Technical Proficiency: Rapidly mastering internal CRMs and software while multitasking effectively.
I am now leveraging my deep understanding of customer needs and my proven ability to communicate value to excel in a sales-focused role. My goal is to apply my skills in lead generation, account retention, and outbound prospecting to find and grow new business opportunities.
