Core Expertise:
End-to-end chargeback management (First Chargeback to Arbitration)
Visa, Mastercard, and Amex dispute rules and compliance
Compelling evidence preparation and representment strategy
Risk management and mitigation strategies
Chargeback reduction and prevention planning
Dispute trend analysis and reporting
Beyond dispute management, I bring strong leadership and operational experience, including:
Team management and people leadership
Leadership Readiness Program participation
New hire onboarding and training development
Process improvement implementation
