I am a reliable and detail-oriented support professional with experience in Microsoft Technical Support, fraud analysis, and customer service. I currently provide technical support for Microsoft products, helping users troubleshoot system and application issues while ensuring data security and smooth operations. I am comfortable guiding customers step-by-step and resolving concerns efficiently.
Previously, I worked as a Fraud Analyst handling Visa transactions, where I reviewed flagged accounts, assessed risk, and decided whether transactions should be approved or declined. This role strengthened my analytical skills, attention to detail, and ability to make sound decisions under pressure.
I also have experience supporting Verizon Fios customers, resolving billing and service issues while maintaining compliance and confidentiality standards.
I am organized, dependable, and quick to learn new systems. I take pride in delivering accurate work, protecting sensitive information, and providing excellent support to clients. I am open to long-term opportunities and ready to contribute immediately.
