I am a Customer Service Virtual Assistant with over 5 years of experience supporting businesses in fast-paced environments. I help companies improve customer satisfaction, manage high-volume inquiries, and resolve concerns efficiently through phone and email support.
My background includes working as a Customer Service Agent and Tier 2 Support handling inbound and outbound calls, ticket management, escalations, and detailed case documentation. I also have experience as a Reporting Analyst where I collected, analyzed, and interpreted data to generate clear reports for business decisions.
Tools I use regularly include Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workspace, and internal CRM and ticketing systems. I am skilled in data entry, email management, documentation, and basic Excel reporting.
I am available for full-time or part-time work and can work any shift. I am based in the Philippines and can adjust to US, AU, or UK business hours as needed. I am open to long-term remote employment and prefer a stable role where I can grow with one company.
