I am a highly skilled customer service professional with 5 years and 11 months of experience in the BPO industry specifically with Concentrix, specializing in a US-based financial account (Advisor II, Customer Service Representative -- Fraud Department).My expertise in this role involved investigating suspicious activities, verifying account authenticity, first call resolution, professionalism, and efficiency being applied, and ensuring compliance with strict security protocols — all while maintaining a customer-first approach. In addition, I have almost 2 months of experience in chat support for a US-based seasonal account, where I handled real-time customer inquiries, and provided prompt solutions.
