Experienced Technical Customer Service and Account Specialist with 14+ years in telecommunications, SaaS, fintech, and healthcare device support. Skilled in technical troubleshooting, incident management, CRM tools like Salesforce, and multi-channel customer support. Proven track record in handling escalations, mentoring tea-----------mbers as an SME, and delivering solutions that improve customer satisfaction and operational efficiency. Adaptable, detail-oriented, and committed to continuous growth in technical and client-focused roles.
