Executive Virtual Assistant | 9 Years Call Center Experience | Surge Trained

I am a dedicated and detail-oriented Virtual Assistant with 9 years of call center experience supporting US-based clients, combined with Masterclass Virtual Assistant training from Surge Freelancing Marketplace. I specialize in helping businesses stay organized, connect with customers and grow efficiently.

I bring strong communication skills, professionalism and a results-driven mindset to every task. Whether it’s managing customer inquiries or generating leads, I make sure everything is handled smoothly and with care.

Here’s how I can help you:

1. Administrative Tasks
2. File Management
3. Email Management
4. Calendar Management
5. Transcription
6. Lead Generation
7. Project Management
8. CRM Management
9. Online Bookkeeping
10. Social Media for Business
11. Website Management
12. Search Engine Optimization for Business
13. Customer Service and Support
14. Email Marketing
15. Facebook Ads for Business

Tools and Applications Used:
Google Drive, Gmail, Google Calendar, AurisAI, Google Sheets, Slack, Trello, Asana, Salesforce, QuickBooks Online, Facebook Ads Manager, LinkedIn, Youtube, Loom, Canva, Wix, ----------- SEOQuake and Flodesk.


Work Experience:
Part-time Assistant | Franklin Troy, Managing Partner of World Franchise Associates | International Franchise Expo-----------
1. attended the WFA booth during the international franchise expo for 3 consecutive years.
2. Talked to possible client and gather their information and submitted franchise information request

Customer Service Senior Specialist | Convergys Philippines Services Corporation
June 2007 - May 2016
I had worked with 4 different US-based accounts.
1 . placed orders for different products and took auto loan refinancing application
2. email support for Walmart
3. helped technicians of Mastec with their work orders and received field service requests from DirecTv
4 . helped Bayer's customers with their blood glucose meter and test strips

I am reliable, fast learner, and committed to delivering high-quality work. I take pride in helping clients save time and focus on what matters most—growing their business.

Let’s work together to achieve your goals!