Hi! I'm Joshua, a Customer Support Virtual Assistant with over 6 years of customer service experience and hands-on experience supporting e-commerce businesses.
My background includes both the BPO industry and e-commerce, where I've helped customers through email, chat, and phone while ensuring a positive customer experience and efficient daily operations.
My recent experience includes supporting Shopify and Amazon stores, where I handled:
- Customer inquiries via email and chat
- Order tracking and delivery updates
- Refunds, returns, and replacements
- Shopify order management
- Amazon customer support
- Zendesk ticket management
- Coordination with suppliers to resolve order-related issues
In my previous BPO roles, I specialized in customer retention, account management, and problem resolution. Working in retention strengthened my communication, negotiation, and conflict-resolution skills, allowing me to turn difficult customer situations into positive outcomes.
Tools & Platforms
- Shopify
- Amazon
- Zendesk
- Google Workspace
- Microsoft Office
- CRM Systems
What you can expect fro-----------
- Excellent written and spoken English
- Fast learner who adapts quickly to new tools
- Detail-oriented and organized
- Able to work independently with minimal supervision
- Customer-first mindset with strong problem-solving skills
I'm currently looking for a long-term opportunity where I can continue growing in e-commerce customer support while helping businesses deliver outstanding customer experiences.
I look forward to working with you!
Verified
