I'm a highly reliable Operations and Real Estate Support professional with 8+ years helping U.S., Australian, and New Zealand-based teams run smoother — across property management, leasing, bookkeeping, executive support, and business operations.
My background spans end-to-end lease administration, occupancy tracking, CRM management, vendor coordination, invoicing, compliance documentation, and client communications. I've supported multi-property portfolios, managing lease renewals, amendments, reporting, and day-to-day operational workflows to keep everything running without gaps.
Before moving into operations, I spent 5 years in the BPO industry — customer service and sales support for Verizon, T-Mobile, and Sprint, and a full year as Top Agent at Asurion. That background is why client communication isn't just a checkbox for me — I know how to build trust fast, handle pressure calmly, and turn a hesitant client into a confident one.
Where I add the most value:
Lease lifecycle management (agreements, renewals, amendments, compliance)
CRM systems (HubSpot, Salesforce, MLS platforms)
Occupancy and leasing performance tracking
Lead generation (500+ qualified leads/month in prior roles)
Executive and sales support
Vendor coordination and maintenance oversight
Bookkeeping (AP/AR, invoice tracking, reconciliation) using QuickBooks and Xero
High-volume client communication (95% CSAT)
I take ownership. I don't wait to be told there's a gap — I find it and fix it, and I bring the same accuracy to a spreadsheet as I do to a client on the phone.
If you need someone who understands both the operational backbone of a property or business and how to represent it well to real people, I'd love to talk.
