Results-driven customer service and operations professional with over 5 years of experience in banking, collections, and financial services. Skilled in customer request management, loan and insurance processing, collections, and CRM systems, with a proven ability to handle high-volume workloads while maintaining excellent service quality and SLA compliance. Experienced in coordinating with cross-functional teams, resolving customer concerns, and ensuring accurate documentation and regulatory compliance. Recognized for strong communication, attention to detail, problem-solving abilities, and a customer-focused approach. Eager to contribute these skills to a dynamic organization while continuing to grow professionally.
