Customer Experience Specialist | Virtual Assistant | E-commerce & Operations Support
With nearly 12 years of combined professional experience and 3+ years supporting U.S.-based companies, I help businesses provide exceptional customer experiences while keeping daily operations organized and running efficiently.
My experience includes customer support, e-commerce operations, product listing, administrative support, executive assistance, bookkeeping, CRM management, and operations management. I've handled email and live chat support, order processing, Shopify order management, shipping and delivery coordination, refunds, billing, account management, documentation, data entry, product listings, inventory updates, and process improvement.
I'm proficient in Shopify, Zendesk, Gorgias, HubSpot, Intercom, Trello, Google Workspace, Microsoft Office, ChatGPT, Claude AI, and Canva. I'm comfortable learning new platforms and can quickly adapt to different systems and workflows.
I'm known for being reliable, organized, detail-oriented, and proactive. Whether it's supporting customers, managing administrative tasks, maintaining accurate records, listing products, or helping improve business operations, I take pride in delivering high-quality work with minimal supervision.
If you're looking for someone who communicates well, takes initiative, and genuinely cares about helping your business grow, I'd love the opportunity to be part of your team.
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